Established in 2000, Credit Information Bureau India Limited (CIBIL) is a credit information company provided customer care number in India. Cibil collects and maintains records which are submitted by banks and other lenders on monthly basis .This information is thus used to create information reports and credit scores to help them evaluate and approve loan applications.
Cibil is for the betterment of consumers and so they have dedicated employees providing services to consumers. For consumers to know about why credit scores are important and how credit scores are arrived all this information is provided on the website by CIBIL under the section CREDIT EDUCATION, CREDIT CONNECT.
Consumers not well versed with English language can have option to open the same site in Hindi Language. There is a helpline number provided for any query consumer has can directly talk to the customer care representative and they solve all the queries. If the number cannot be reached they can ask a query online https://www.cibil.com/self-service portal/viewGeneralQueryFormAction.action
CIBIL Helpline Number: 022-6140-4300
Contact Number : 022-6638-4600
If consumers are not satisfied with the solution or responses they can complaint by calling on the helpline number or online by filling a form. There are levels for the grievances like first the complaint would be transferred to Manger of consumer relations. If consumer is not satisfied with the given response then he can submit the form level 2 to Assistant Vice president Consumer relations https://www.cibil.com/complaints-escalation-procedure
CIBIL Email Address: [email protected]
Consumers can write at their registered office
CREDIT INFORMATION BUREAU (INDIA) LIMITED
Office At: Hoechst House, Located at 6th Floor,
Location :193 Backbay Reclamation, Nariman Point,
Pin Code: 400021